Frequently Asked Questions regarding our service

Q: How do I pay you?
A: We accept all major credit cards over the phone or you can pay by cash on the day.

Q: Will I be charged if my flight is delayed?
A: We will endeavor to make sure we get the timetable of all flight details to keep extra charges down to a minimum, waiting time can ecru charges so we will make sure that they are kept low.

Q: Where will I meet my Taxi-driver when I land at the airport?
A: We will send you a text message with your Taxi-Driver's mobile number so that you can arrange to meet outside the terminal usually in the Drop-off area. Alternatively, if you choose our ' Meet and Greet' service your taxi-driver will be waiting for you in the arrivals area with your name on a board.

Q: Do you serve National Coverage?
A: We cover any area of the U.K

Q: How early do I need to book a taxi to the Airport?
A: Taxi bookings should ideally be made 24 hours in advance to assure availability although we will endeavor to accommodate late and even immediate bookings.

Q: Will the Taxi-Driver meet us at any time of the day?
A: Yes. Castle Cars provides a 24 Hour 365 Days a year service. 

Q: Can I get email confirmation when I book a taxi?
A: Yes, Castle Cars can confirm your taxi booking by email or Fax if needed

Q: Will the Taxi-Driver help me with my luggage?
A: Of course. All our Taxi-Drivers are very helpful and polite, should a complaint arise please see our COMPLAINTS page.

Q: What if I am overcharged by a driver?
A: You must contact the call centre immediately so we can deal with your complaint.

Q: How can I report a driver for bad driving?
A: You can report the Driver to the Licensing Authority (please see licensing section) and they will take appropriate action.

If you have any more Q & A please you our Feedback section and if it is a major concern that affects all people we will post it on this page,  if you have a Complaint about our service please use the Complaint section on this site or call us Immediately.

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