At Castle Cars we strive to make improvements to our service and with your valued Feedback and Support, please complete the form below and add any comments you wish to make about the service you have received.

Pointing System:
5: Excellent,   4: Very Good,   3: Good,   2: Fair,   1: Bad

	5	4	3	2	1

Was your Taxi on time?

Was your journey comfortable?

Was the driver helpful?

Was the Vehicle clean?

Was the driver clean and tidy?

What was the driver’s average speed?

Did you reach your destination on time?

Was your fare value for money?

Were the call centre staff helpful?

Were the call centre staff polite?

Was your call answered quickly?

How was our Text Back Service?

Were you kept informed of delays?

Any comments you wish to make enter below Please include your name and what area you are from.

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