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soaring eagle casino fireworks 2020”The Berkshire, UK-based operator owns 55 properties under Grosvenor Casino brand, as well as Rank Interactive online casinos, and it was in the latter category that the whale lost his money.According to the commission, the group made numerous mistakes in how it dealt with this particular VIP problem gambler, including:Failing to reach out to a customer showing problematic symptomsDuring a period of self-exclusion, a Grosvenor Casino manager visited the player’s overseas home for casinbellagio casino property mapo networking purposesFailure to follow regulations around giving player credit“No matter how wealthy customers are, operators still need to monitor them effectively to ensure they aren’t showing signs of problem gambling,” executive director of the Gambling Commission Richard Watson said in the decision.50 and .e reviews will be dependent on the customer experience.50 and .Last year, 888 Holdings was slapped with a record million penalty after the UKGC discovered a bug in the operator’s system which permitted self-excluded gamblers to keep on playing.owner of firekeepers casino